• Protection +
    accreditations

ARLA Propertymark protection

We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practise and complex legislative changes, so they can offer you the best advice. We are also backed by a Client Money Protection (CMP) scheme which guarantees your money is protected.

Property Redress Scheme (PRS)

All property agents and professionals that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme. The Property Redress Scheme (PRS) is authorised by the Ministry of Housing, Communities and Local Government (MHCLG) and National Trading Standards Estate and Letting Agent Team (NTSEALT) to provide redress for estate, lettings and property management agents.

By joining the Property Redress Scheme, Northern Group agree to resolve complaints using the PRS resolution process and agree to abide with their final decision when legally required to do so.

The Deposit Protection Scheme

All deposits received and held by Northern Group for Assured Shorthold Tenancies (ASTs) are registered and secured with The Deposit Protection Service (a government-authorised tenancy deposit protection scheme).

Manchester City Council Approved Licensed Agent

Northern Group has been approved as a licensed agent and property management company for the Miles Platting area by the Licensed Agent Monitoring Panel (LAMP) and Manchester City Council. Northern Group works on behalf of several clients in the Miles Platting area, have a look at some of our approved properties in Miles Platting here. 

Customer complaints

We strive to ensure our clients are happy at all times. If you are not entirely satisfied with our service, you can find our complaints procedure via the download below.

Download

4.7 494 reviews
  • We’ve had Wayne from the maintenance team help us out on a number of occasions now, and every time he’s been great. His work is always to a really high standard, and he’s consistently friendly, professional, and easy to deal with. He’s also super tidy and efficient - nothing ever feels like too much trouble, and it’s clear he takes pride in what...
    J P
    5 out of 5 stars
  • I have connected with a lot of property management companies over the years as a tenant and can honestly say that The Northern Group is one of the best. All issues are addressed immediately and usually resolved within a day or two. They take time to answers questions and help address any concerns. They are prompt, professional and understanding...
    Anouck V
    5 out of 5 stars
  • As a landlord, we're impressed with the service provided by Northen Group. Our experience so far has been very positive. From the outset, the team has been incredibly responsive and helpful. They consistently address any concerns we have, provide clear and concise clarifications, and expertly guide us through each step of the process. A specia...
    Rissa C.
    5 out of 5 stars
  • Northern Group has been managing our building for over a year now, and the improvement has been night and day compared to our previous managing agent. They’re professional, responsive, and proactive, and it really shows—the building is in much better shape. Special thanks to our building manager, Antony, who goes above and beyond every single d...
    Konstantinos Stathopoulos
    5 out of 5 stars
  • The lettings experience has been seamless, with a very friendly lettings team. The team at Northern Group were readily available on call and flexible when arranging timing for viewings. Responses on email were also very prompt. Mainly I corresponded with Chloe, who was not only just friendly but very competent in her tasks (liaisons with the la...
    Franklin Lusina
    5 out of 5 stars